Located at 59 Greenwood Ave Unit 9 Midland Park, NJ 07432, Bergen County, NJ - We Serve all USA!
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Swingset Shipping and Delivery from NJ Swingsets

Here are the most common questions and answered related to shipping and delivery of our swing sets.  Please keep in mind, if you are purchasing directly from our store and you live in NJ, we take care of the delivery and installation for you. If you live elsewhere in the country the information will apply to you.

We do our own swingset installs in the NJ/NY area, however we have worked with many reputable swing set installers throughout the country. Learn about our partner  swingset installers here.

If you have any further questions, please give us a call at 1-201-670-4000!

HOW LONG WILL MY SET TAKE TO BE DELIVERED?

Short Answer - Most sets can be delivered in 7-20 business days. During the spring months, the lead times will most likely float towards the longer end of this.

Long Answer -  Due to the size of the sets (anywhere from 500 to 2000+ pounds) your swing set will usually ship in 5-10 business days after your purchase. During the busy season (March-July) the sets may not ship for 7-21 business days after your purchase. Once the swing set is out for delivery, it is generally 2-6 business days to your door, depending on how far you are located from Georgia or NJ (where the sets currently ship from)

If you are reading this between the months of March through July, then we suggest calling us to confirm how long before a set ships out. The spring is the busiest time of year, and often times a set can take a month before it ships. We try to update our lead times on our website, but this can be a difficult task as it varies by set and by day.

We often get calls from parents looking to get a set by a certain date, for a party or before a big event. We will do our absolute best to get you that set before a certain date. But please give us a call if your set needs to arrive before a certain date.

HOW ARE THE SETS DELIVERED?

All swing sets are delivered via freight company, LTL freight (less than truckload). The freight company generally will call a day in advance to schedule a delivery time. Once the truck has arrived at your home, the swing set is unloaded at your curb.

DO I NEED TO BE PRESENT FOR THE DELIVERY?

Absolutely yes. The freight company is only responsible for curbside delivery. Therefore, it is highly recommended that you have two able bodied people to help with delivery. This will ensure you can move the set to a proper holding destination before it is installed.

In many cases, the freight company will assist in bringing the set to your garage or backyard if asked, however we cannot guarantee this. The freight company is not obligated to do so, either.

If you are hiring an installer, to avoid further installation fees, it is recommended that you have the set in or near the installation area before the installer arrives at your home.

HOW DO I MAKE SURE EVERYTHING HAS BEEN DELIVERED?

All boxes will be numbered. Please check to see that all boxes are present (ie: 1 of 5, 2 of 5, 3 of 5, 4 of 5 and 5 of 5)

WHAT IF SOMETHING IS MISSING FROM THE DELIVERY?

If something is missing from the delivery, immediately call us at 1-201-670-4000 so we can correct the issue and reschedule an install date.

WHAT IF SOMETHING IS MISSING FROM THE DELIVERY, BUT I DO NOT NOTICE?

Depending on what is missing, you may be charged additional fees, depending on how much time the installers have to spend travelling to your home.

In the case of missing hardware, an installer may be able to replace during the install.

If boxes are missing from the delivery and an installer finds this at your home, you will be charged a minimum of $50 for the installers time, since he must return to complete the install after the missing part(s) have been delivered.

HOW DO I COORDINATE INSTALLATION WITH NJ SWINGSETS?

If you are purchasing an install through NJ Swingsets and are NOT located in NY/NJ, please contact NJ Swingsets before placing your order. 

Once a delivery time is confirmed with the freight company, please call NJ Swingsets at 1-201-670-4000 to set up an install date.

HOW LONG AFTER DELIVERY CAN YOU INSTALL MY SWING SET?

In most cases, an install can be arranged between 1-5 business days of your delivery.

Please keep in mind that the months of December, March, April, May, June and July are the busiest times of the year for playset installations. Installs may or may not be accommodated in 1-5 business days during these months. Please check with NJ Swingsets before coordinating an install.

HOW LONG DOES IT TAKE TO INSTALL A SWING SET?

Please view your respective swing set product page to see general install times.

Install time may vary. Most installs can be completed for small to medium sized sets by professional installers in 1 day. Larger sets can be done by professional installers in 2-3 days.

Generally, if you are working with inexperienced installers, or you are working alone, then double the install time listed on your product page.

WHERE SHOULD THE PLAYSET BE IF I HAVE HIRED AN INSTALLER?

If you are hiring an installer, to avoid further installation fees, it is recommended that you have the set in or near the installation area before the installer arrives at your home.

WHAT IF MY DELIVERY IS DELAYED?

If your delivery is delayed and you HAVE set an install date with NJ Swingsets, please call 1-201-670-4000 immediately to inform us and reschedule a delivery date. If your delivery is delayed and you HAVE NOT set an install date with NJ Swingsets, then, unfortunately, all you can do is wait.

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